fh66 Privacy Policy

1 Who We Are

This Privacy Policy applies to the fh66 online casino and sports betting platform, accessible at https://fh66.io (the "Platform"). Throughout this document, "fh66", "we", "us", and "our" refer to the entity operating the fh66 platform. "You" and "your" refer to any individual who accesses, registers on, or uses the Platform in any capacity.

fh66 acts as the data controller in respect of all personal data collected through the Platform. As data controller, fh66 determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing is carried out in accordance with applicable data protection principles.

Our primary support contact for data protection and privacy enquiries is: [email protected] (plain text — not a clickable link). All data-related requests submitted to this address are handled by our dedicated privacy team and acknowledged within 2 business days.

2 Data We Collect

fh66 collects personal data that falls into the following categories. We collect only data that is necessary and proportionate to the purpose for which it is required:

• Identity Data: Full legal name, date of birth, gender, National ID card (NID) number, passport number, driving licence number, and photographs or scans of identity documents submitted during KYC verification.
• Contact Data: Email address, mobile phone number, and residential address (including city, district, and postal code). For players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and other areas across Bangladesh, this data is used to confirm residential eligibility and to deliver account communications.
• Financial Data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details for bank transfer players, USDT TRC-20 wallet addresses, transaction reference numbers, and complete deposit and withdrawal histories.
• Technical Data: IP addresses, device identifiers, browser type and version, operating system, screen resolution, session start and end timestamps, referring URLs, and platform navigation paths.
• Gameplay Data: Full game history including game names, bet amounts in BDT or USDT, outcomes, session durations, wagering patterns, and responsible gaming tool usage (e.g., deposit limit settings, cooling-off activations, self-exclusion requests).
• Communications Data: Full records of live chat support sessions, email correspondence with fh66 support, complaint submissions, and any other written communications between you and fh66.
• Marketing & Preference Data: Your stated communication preferences, promotional opt-in or opt-out status, and records of promotional offers claimed or declined.

fh66 does not collect or store sensitive personal data such as biometric data (beyond document photographs submitted for KYC), health or medical information, religious beliefs, or political opinions. If you voluntarily disclose sensitive information to our support team, we will handle it with the highest level of confidentiality and will not use it for any commercial purpose.

3 How We Collect Data

fh66 collects personal data through the following methods:

• Direct Submission: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal request, submitting a support enquiry, or updating your account profile.
• Automated Technical Collection: Data collected automatically when you interact with the fh66 Platform, including through cookies, server logs, session tracking technology, and device fingerprinting used for fraud prevention.
• Payment Provider Data: Where you deposit or withdraw via bKash, Nagad, Rocket, Upay, or a bank transfer, fh66 may receive transaction confirmation data from those payment providers, including transaction IDs, mobile numbers, and timestamps, for the purpose of reconciling deposits and withdrawals to your account.
• Third-Party Verification Services: Where fh66 uses a third-party identity verification or KYC service to validate documents you have submitted, that service provider may share verification results and flagging data with fh66 in accordance with their own data processing terms.
• Game Studio Data Feeds: Game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, Hacksaw Gaming, and Play'n GO) transmit game round data and outcome records to fh66 servers in real time, enabling your Account balance and game history to be updated accurately.

4 How We Use Your Data

fh66 uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your fh66 Account, including processing your login credentials, managing your balance, and recording your transaction history.
• Identity & Age Verification (KYC): Confirming that you are a real person, that you are aged 21 or above, and that your payment methods belong to you — as required under our responsible gaming and anti-money-laundering obligations.
• Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and USDT TRC-20, and reconciling transactions to your Account balance.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, money laundering, collusion, and abuse of promotional offers.
• Responsible Gaming: Monitoring your gameplay patterns to identify signs of problem gambling behaviour, enforcing deposit limits and cooling-off periods you have set, and fulfilling self-exclusion requests promptly.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game offerings, platform performance, and the overall user experience on fh66.
• Marketing Communications (with consent): Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You may withdraw this consent at any time by contacting [email protected].
• Legal & Regulatory Compliance: Meeting obligations under applicable law, including responding to lawful requests from authorities, maintaining financial records as required, and cooperating with investigations where required.

5 Legal Bases for Processing

fh66 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and fh66 — including operating your Account, processing payments, and delivering game services. Without this processing, we could not provide the fh66 platform to you.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC/AML requirements, responsible gaming mandates, financial record-keeping requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing that serves fh66's legitimate business interests — such as fraud prevention, platform security, dispute resolution, and improving platform performance — provided those interests are not overridden by your own privacy rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

fh66 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment Processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and our USDT processing partners to facilitate deposits and withdrawals. These providers process data only as instructed by fh66 and are bound by confidentiality obligations.
• KYC & Identity Verification Providers: Where we engage a third-party identity verification service to assist with document validation, your submitted KYC documents and verification results are shared with that provider. All such providers are contractually bound to process data solely for verification purposes.
• Game Studio Providers: Technical gameplay data (bet amounts, round IDs, outcomes) is shared in real time with the relevant game studio (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, Hacksaw Gaming, Play'n GO) to generate game results and settle wagers. Personal identity data is not shared with game studios.
• IT & Hosting Infrastructure: fh66 uses third-party cloud hosting, database, and security infrastructure providers. These providers may process technical data on fh66's behalf as data processors under strict contractual data processing agreements.
• Legal & Regulatory Authorities: fh66 may disclose personal data to law enforcement, financial intelligence units, or other regulatory authorities where required by law, in response to a lawful order, warrant, or binding regulatory request.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of fh66's business operations, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments being maintained by the acquiring party.

In all cases of data sharing, fh66 applies the principle of data minimisation — sharing only the specific data elements required for the stated purpose and no more.

7 International Data Transfers

fh66 primarily serves players located in Bangladesh and processes most player data within its regional infrastructure. However, certain service providers used by fh66 — including cloud hosting providers and game studio technical systems — may process data in server locations outside Bangladesh.

Where personal data is transferred outside Bangladesh, fh66 takes reasonable steps to ensure that the transfer is subject to appropriate safeguards that maintain a standard of data protection equivalent to the protections described in this Privacy Policy. These safeguards may include contractual data processing agreements with receiving parties, use of providers operating under internationally recognised data security frameworks, and technical measures including end-to-end encryption of all transferred data.

If you have questions about specific international transfers applicable to your data, you may submit an enquiry to [email protected] and our privacy team will respond within 5 business days.

8 Data Retention

fh66 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

When data is no longer required for its original purpose and no legal retention obligation applies, fh66 securely deletes or anonymises it in accordance with our internal data disposal procedures. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

9 Cookies & Tracking Technologies

fh66 uses cookies and similar tracking technologies to operate the Platform, enhance security, and improve your user experience. By continuing to use the fh66 Platform, you consent to the use of cookies as described in this section.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your Account state across pages, and enable core security features such as CSRF protection. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players interact with the Platform — including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used solely to improve Platform performance and is not linked to individual player identities.
• Functionality Cookies: These cookies remember your preferences — such as language settings and game display preferences — to deliver a more personalised experience during your sessions on fh66.
• Security & Fraud Prevention Cookies: fh66 uses device fingerprinting and session integrity cookies to detect anomalous login behaviour, identify duplicate account attempts, and flag transactions that may indicate fraud or collusion.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to log in, access games, or use certain Platform features. fh66 does not use cookies to serve third-party advertising on the Platform.

10 Your Rights

As a registered player on fh66, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 2 business days and aim to fulfil it within 30 days.

• Right of Access: You have the right to request a copy of all personal data fh66 holds about you. We will provide this in a clear, readable format within 30 days of your verified request.
• Right to Rectification: You have the right to request that fh66 correct any inaccurate or incomplete personal data held in your Account. Where a correction affects KYC-verified data, re-verification may be required.
• Right to Erasure ("Right to be Forgotten"): You may request that fh66 delete your personal data. This right applies where data is no longer necessary for its original purpose, where you withdraw consent (for consent-based processing), or where data has been unlawfully processed. This right is subject to overriding legal retention obligations — for example, AML regulations require fh66 to retain certain financial records for a minimum of 5 years.
• Right to Restrict Processing: You may request that fh66 restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of data fh66 holds about you.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that fh66 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on fh66's legitimate interests. fh66 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where fh66 processes your data based on your consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

fh66 will not charge a fee for exercising any of these rights unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. We will inform you of any applicable fee before proceeding.

11 Children's Privacy

fh66 is strictly an adult platform. Access to and use of fh66 is permitted only to individuals aged 21 years and above. fh66 does not knowingly collect, process, or store personal data from individuals under the age of 21.

If fh66 discovers or is notified that a player under the age of 21 has registered an Account, all data associated with that Account will be immediately and permanently deleted, the Account will be terminated, and any deposits made will be returned to the original payment method used. Any winnings associated with an underage Account will be forfeited.

If you are a parent or guardian and believe that an individual under 21 in your care has registered on fh66, please contact us immediately at [email protected]. We will investigate and take action within 24 hours of receiving a verified report.

12 Security Measures

fh66 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS 1.3): All data in transit between your device and fh66 servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• AES-256 Encryption at Rest: All personal data stored on fh66 infrastructure — including identity documents, financial records, and communications data — is encrypted at rest using AES-256.
• Access Control & Authentication: Access to production systems containing player data is restricted to a minimum number of authorised personnel. Multi-factor authentication (MFA) is enforced for all internal system access. All access events are logged and monitored.
• Intrusion Detection & Monitoring: fh66 operates 24/7 network monitoring and intrusion detection systems. Anomalous activity — including unusual login patterns, large-volume data queries, and unexpected API calls — triggers automated alerts and immediate investigation.
• Regular Security Assessments: fh66 conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure. Critical vulnerabilities identified during these assessments are remediated on a priority basis.
• Incident Response: In the event of a confirmed data security incident, fh66 has a documented incident response plan that includes containment, investigation, notification of affected players, and post-incident remediation. Affected players will be notified promptly where a breach is likely to result in a risk to their rights and interests.

While fh66 takes all reasonable measures to protect your data, no online platform can guarantee absolute security against all potential threats. You are advised to use a strong, unique password for your fh66 Account, enable any available two-factor authentication features, and report any suspected unauthorised access to your Account immediately.

13 Changes to This Policy

fh66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. When we make material changes to this policy, we will take the following steps to ensure you are informed:

• The updated Privacy Policy will be published on this page at https://fh66.io/privacy-policy with a revised "Last Reviewed" date prominently displayed at the top of the document.
• Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via email to the address associated with their Account at least 14 days before the updated policy takes effect.
• A notification banner may also be displayed within your Account dashboard for a period of 30 days following any material policy update.

Your continued use of the fh66 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must discontinue use of fh66 and may request Account closure and data deletion by contacting [email protected].

We encourage you to review this Privacy Policy periodically — even in the absence of a notification — to stay informed about how fh66 protects your personal data. Minor corrections such as typographical fixes, formatting adjustments, or clarifications that do not alter the substance of the policy may be made without advance notice.

14 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fh66 processes your personal data, please contact our privacy team using the details below. All privacy-related correspondence is handled by dedicated staff and is treated with strict confidentiality.

When submitting a data rights request, please include your registered email address, your fh66 Account username, and a clear description of your request so that our team can locate your records and respond as efficiently as possible. We may ask you to verify your identity before fulfilling certain requests to protect against unauthorised data access.

fh66 is committed to resolving all privacy-related concerns directly and promptly. We ask that you contact us in the first instance before escalating any matter to an external authority, as most concerns can be resolved quickly through direct communication with our privacy team.